Customer care is a customer service that seeks to acquire new customers (parents, children), provide excellent customer satisfaction and build customer loyalty. It is about being courteous and treating everyone with respect. No matter what your role within a setting you represent the service every time you deal with a parent/guardian. Customers judge a setting on how they and their child is treated. Your attitude and actions can have major effect on how parents and others think of your service and remember customers are our foundation!
Benefits of Good Customer Care
- Customers who are pleased with the service will
- Come back again
- Recommend your service to other families
- Are more willing to co-operate
- Will adhere more willingly to policies and procedures
Benefits of Customer care to You!
- Customer Care is good for you too!
- Happy Customers make your job easier – people respond positively to courtesy
- Customer care improves your performance
- It makes you feel better. Courtesy reduces tension at work
- Customers will adhere more willingly to policies and procedures
- Being Courteous is a smart way to work
Good Customers Care Tips
- Be POSITIVE!
- Believe in yourself!
- Be willing to change
- Learn from others
- Be enthusiastic – it can be contagious
- Be courteous from the start
- Be tolerant – learn to appreciate difference!
- Take pride in your work
- Co-operate with others
